Developed business plans to drive growth and expansion, aligning strategies with overarching company objectives.

 

Produced and implemented strategic initiatives aimed at capitalizing on new business opportunities and fostering growth.

 

Conducted market research to identify emerging trends and potential opportunities for business development.

 

Coordinated strategic planning to drive sales growth across both existing and new client bases.

 

Managed staff schedules for a team of 15, ensuring adequate coverage for all scheduled events and operations.

 

Addressed and resolved customer complaints with professionalism, assessing situations and implementing risk management strategies.

 

Designed and executed an effective staff orientation program to ensure smooth onboarding and alignment with company standards.

 

Ensured consistent adherence to company policies and standards across all staff members.

 

Oversaw the management and maintenance of multiple sites across County Durham, ensuring smooth operations.

 

Managed social media platforms to enhance online presence and engagement.

 

Led community outreach initiatives to strengthen local relationships and brand presence.

 

Utilised graphic design skills to create engaging marketing materials and promotional content.

 

Managed logistics and administrative duties, supporting business objectives and operational efficiency.